Complaints Procedure - Feedback

Did we handle your complaint well?

CCEA is committed to ensuring a high quality of service to its customers. As such, CCEA wishes to gather customer views on its complaints service and to use that information as a means of improving this service. We would be grateful if you would complete the short questionnaire below.

All responses will be treated confidentially.

Name
Email
Details of Issue/Concern/
Complaint

 

Q1. Was your complaint handled within the timescales set out in CCEA's Complaints Procedure?
Initial response within 5 working days Yes No
Substantive response within one month Yes No

If there was a delay with your response, were you given an explanation?
Yes No There was no delay
If you answered yes above, how satisfied were you with the reason given for the delay?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied

 

Q2. How confident were you that those dealing with your complaint were open minded and responsive to your point of view?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied

 

Q3. How satisfied were you with the quality and clarity of CCEA's response?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied

 

Q4. Were your concerns fully addressed?
Yes No

 

Q5. How satisfied were you with how CCEA dealt with your complaint in terms of politeness?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied

 

If you wish to provided further information in respect of any of the answers above please comment below:

Complaints Co-ordinator, CCEA, 29 Clarendon Road, Clarendon Dock, Belfast, BT1 3BG Tel: (028) 9026 1244 Fax: (028) 9026 1233 Textphone: (028) 9024 2063 Email: hclarke@ccea.org.uk