CCEA is commited to ensuring a high quality of service to its customers. Within the resources available to us we aim to provide effective products and services which meet or exceed your expectations. However, sometimes things go wrong. If you are dissatisfied with any product or service provided by us we want to hear from you straight away.
You can contact CCEA's Complaints Co-Ordinator, Heather Clarke, in a number of ways.
How To Make a Complaint LeafletPDF, 490 KB
Please note: Should complaints be unresolved following internal CCEA investigations, complainants may avail of an independent review of their complaints. In these circumstances, contact details for independent reviewers will be made available to complainants.