Complaints
CCEA is commited to ensuring a high quality of service to its customers. Within the resources available to us we aim to provide effective products and services which meet or exceed your expectations. However, sometimes things go wrong. If you are dissatisfied with any product or service provided by us we want to hear from you straight away.
You can contact CCEA's Complaints Co-Ordinator, Heather Clarke, in a number of ways.
Online: Complaint Notification Form
Email: hclarke@ccea.org.uk
Writing: Heather Clarke, 29 Clarendon Road, Clarendon Dock, Belfast BT1 3BG
Telephone 028 90 261244
Text Phone 028 90 242063
How To Make a Complaint LeafletPDF, 490 KB
How To Make a Complaint Leaflet - Irish versionPDF, 1.70MB
Please note: Should complaints be unresolved following internal CCEA investigations, complainants may avail of an independent review of their complaints. In these circumstances, contact details for independent reviewers will be made available to complainants.
