Improvement Action Plans
Our plan based on your comments with you in mind.
2007: Customer Survey
As part of its commitment to improving customer service, CCEA has carried out our ninth annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect across Primary, Post Primary and FE areas.
Principals, Heads of Department, Examination Officers and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre.
We are happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identified a number of ‘areas for improvement’. An Improvement Action Plan has been created which outlines the changes we intend to make throughout 2008 and 2009.
Primary ResultsPDF, 33K
Post Primary ResultsPDF, 31K
FE ResultsPDF, 34K
Improvement Action Plan 08-09PDF, 33K
Comments, Suggestions or Complaints to …
We know that there is always room for improvement so if you have any comments, suggestions or complaints in relation to the service we provide please contact Joanne Schofield, Executive Officer on (028) 9026 1200 Ext 2441 or Sarah Morrow, Business Assurance Executive Officer on (028) 9026 1200 ext. 2264.
2006: Customer Survey... Moving Forward
As part of its commitment to improving customer service, CCEA has carried out our eighth annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect across Primary, Post Primary and FE areas.
Each year, Principals and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre. This year we decided to broaden our target audience, to include Examination Officers and Heads of Department so increasing our response rate.
We are happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identified a number of ‘areas for improvement’. An Improvement Action Plan has been created which outlines the changes we intend to make throughout 2007 and 2008.
Primary ResultsPDF, 33K
Post Primary Results PDF, 32K
FE ResultsPDF, 32K
Improvement Action Plan 07-08PDF, 59K
2005: Customer Survey ...room for improvement
As part of its commitment to improving customer service CCEA has carried out our seventh annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect.
Each year Principals and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre.
This means that we can improve best the areas which matter most to our customers!
We’re happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identify a number of improvement actions which will be implemented and monitored throughout 2006/07
Primary Improvement Action Plan 06-07PDF, 18K
Primary ResultsPDF, 30K
Post-Primary Improvement Action Plan 06-07PDF, 18K
Post Primary Results PDF, 35K
F&HE Improvement Action Plan 06-07PDF, 15K
2004: Customer Survey ...you said it
As part of our commitment to improving service we carried out our sixth Customer Survey earlier this year.
From the results of the questionnaire and the detailed feedback provided at the focus groups we have identified a number of key areas for improvement.
Thank you for taking the time to help us improve our service to you.
Primary Improvement Action Plan 05-06PDF, 16K
Feedback letter to Primary SchoolsPDF, 36K
Post-Primary Improvement Action Plan 05-06 PDF, 18K
Feedback letter to Post-Primary Schools PDF, 37K
F & HE Improvement Action Plan 05-06
Feedback letter to F&HE centresPDF, 14K
