Improvement Action Plans
Our plan based on your comments with you in mind.
2011 | 2008 | 2007 | 2006 | 2005 | 2004
2011/12: Customer Survey
Thursday 01 March 2012
To show our commitment to improving customer service, we recently carried out our eleventh annual Customer Survey.
By carrying out this research it has helped us identify areas where we are falling below or indeed exceeding the levels you expect across Primary and Post Primary areas.
Thank you to the Principals, Heads of Department, Examination Officers, Teachers and Directors who took the time to complete the questionnaire indicating their satisfaction across a wide variety of areas and how important each area is to their centre.
We are happy to say that generally satisfaction levels are extremely high, with both primary and post primary general satisfaction levels reaching over 90% each, but we know there is always room for improvement.
From the survey results we identified a number of areas for improvement. An Improvement Action Plan has been created outlining changes which have already taken place and continuous improvements to be made.
Improvement Action Plan 11-12PDF, 62K
Improvement Action Plan biannual review 11-12 *PDF, 88K
If you have a query concerning the 2011 Customer Survey, please contact Joanne Schofield, Marketing and Communications Executive on Tel: (028) 9026 1200 Ext: 2441 or email: jschofield@ccea.org.uk
* We are committed to ensuring that all areas for improvement addressed in the Improvement Action Plan are made and, where possible, on time. Actions are reviewed quarterly and the revised plan is uploaded biannually.
2008: Customer Survey
Friday 19 June 2009
As part of its commitment to improving customer service, CCEA has carried out our tenth annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect across Primary, Post Primary and FE areas.
Principals, Heads of Department, Examination Officers and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre.
We are happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identified a number of areas for improvement. An Improvement Action Plan has been created outlining changes which have already taken place and continuous improvements to be made.
Click on the following links for details:
Primary ResultsPDF, 29K
Post Primary ResultsPDF, 28K
Improvement Action Plan 08-09PDF, 56K
If you have a query concerning the 2008 Customer Survey, please contact Joanne Schofield, Marketing and Communications Executive on Tel: (028) 9026 1200 Ext: 2441 or email: jschofield@ccea.org.uk
2007: Customer Survey
As part of its commitment to improving customer service, CCEA has carried out our ninth annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect across Primary, Post Primary and FE areas.
Principals, Heads of Department, Examination Officers and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre.
We are happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identified a number of ‘areas for improvement’. An Improvement Action Plan has been created which outlines the changes we intend to make throughout 2008 and 2009.
Primary ResultsPDF, 33K
Post Primary ResultsPDF, 31K
FE ResultsPDF, 34K
Improvement Action Plan 08-09PDF, 33K
Comments, Suggestions or Complaints to …
We know that there is always room for improvement so if you have any comments, suggestions or complaints in relation to the service we provide please contact Joanne Schofield, Executive Officer on (028) 9026 1200 Ext 2441 or Sarah Morrow, Business Assurance Executive Officer on (028) 9026 1200 ext. 2264.
2006: Customer Survey... Moving Forward
As part of its commitment to improving customer service, CCEA has carried out our eighth annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect across Primary, Post Primary and FE areas.
Each year, Principals and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre. This year we decided to broaden our target audience, to include Examination Officers and Heads of Department so increasing our response rate.
We are happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identified a number of ‘areas for improvement’. An Improvement Action Plan has been created which outlines the changes we intend to make throughout 2007 and 2008.
Primary ResultsPDF, 33K
Post Primary Results PDF, 32K
FE ResultsPDF, 32K
Improvement Action Plan 07-08PDF, 59K
2005: Customer Survey ...room for improvement
As part of its commitment to improving customer service CCEA has carried out our seventh annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect.
Each year Principals and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre.
This means that we can improve best the areas which matter most to our customers!
We’re happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identify a number of improvement actions which will be implemented and monitored throughout 2006/07
Primary Improvement Action Plan 06-07PDF, 18K
Primary ResultsPDF, 30K
Post-Primary Improvement Action Plan 06-07PDF, 18K
Post Primary Results PDF, 35K
F&HE Improvement Action Plan 06-07PDF, 15K
2004: Customer Survey ...you said it
As part of our commitment to improving service we carried out our sixth Customer Survey earlier this year.
From the results of the questionnaire and the detailed feedback provided at the focus groups we have identified a number of key areas for improvement.
Thank you for taking the time to help us improve our service to you.
Primary Improvement Action Plan 05-06PDF, 16K
Feedback letter to Primary SchoolsPDF, 36K
Post-Primary Improvement Action Plan 05-06 PDF, 18K
Feedback letter to Post-Primary Schools PDF, 37K
F & HE Improvement Action Plan 05-06
Feedback letter to F&HE centresPDF, 14K
