Quality Performance

In CCEA we are proud of the steps we have taken to improve all aspects of our business. We know we have improved because independent assessors measure us year on year and tell us so. We set ourselves high standards and aim to achieve quality performance in all elements of our business. We use a number of quality models to drive forward improvement within CCEA. These are as follows:

Charter Mark

Charter Mark is a UK wide quality standard that is endorsed by government and which applies to the public sector. It focuses on an organisation’s customers, on anticipating and meeting their needs and expectations. CCEA first achieved Charter Mark status in 2004 and has since been reaccredited on two occasions on 2006 and 2007. CCEA has been identified as having best practice in many of its customer interface areas.

Key Contact

Further information is available from:

Heather Clarke

Business Assurance Executive
Tel: (028) 9026 1244

Summary Report

Charter Mark Report PDF, 132K