Quality Policy
CCEA will strive to meet and exceed its stakeholders’ expectations and needs through a process of continuous improvement involving all staff. CCEA will identify expectations and needs through consultation and effective two way communication. CCEA will aim to develop a broad and relevant curriculum supported by high quality assessment and examinations. CCEA and its staff will be involved in processes and actions designed to:
- achieve customer satisfaction;
- achieve zero defects;
- reduce costs and increase income;
- improve internal and external communications;
- enable staff to fulfil their potential.
- demonstrate tangible corporate social responsibility.
These are high level aspirational goals. To meet these goals CCEA will deploy tried and tested quality frameworks including: the EFQM Excellence Model; ISO 9001; ISO 14001; OHSAS 18001; Investors in People; and Charter Mark.
Specific quality objectives for given periods of time will be set out in CCEA’s three year corporate plan and yearly operational plan. These objectives will be subject to reporting and review through CCEA’s performance management arrangements.
CCEA’s quality policy sits within the context of its mission which is to enable the full potential of all learners to be achieved and recognised.
Neil Anderson
Acting Chief Executive
Date: 8 May 2008
The above policy will be communicated to all staff, including all new employees, so that it may be practised and/or realised during day to day operational work. The policy will be reviewed through CCEA’s ISO management arrangements.
