How to Make a Complaint

Within the resources available to us we aim to provide effective products and services which meet or exceed your expectations.

However, sometimes things go wrong. If you are dissatisfied with any product or service provided by us we want to hear from you straight away. We welcome this as an aid to improving what we do.

The publication on the right comprises guidance on what to do if you want to make a complaint or raise a concern.

Please note that from November 2003 should complaints be unresolved following internal CCEA investigations, complainants may avail of an independent review of their complaints. In these circumstances, contact details for independent reviewers will be made available to complainants.

Complaints LeafletPDF, 397K. Details on how to complain and how we deal with your complaint