Request for Information – Feedback

Did we handle your Request for Information well?

CCEA is committed to ensuring a high quality of service to its customers. As such, CCEA wishes to gather customer views on its Request for Information service and to use that information as a means of improving this service. We would be grateful if you would complete the short questionnaire below.

All responses will be treated confidentially.

Name
Email
Details of Information requested

 

Q1. Was your Request for Information handled within the timescales set out in CCEA's Customer Charter?
Initial response within 5 working days Yes No
Substantive response within 20 working days Yes No

If there was a delay with your response, were you given an explanation?
Yes No There was no delay
If you answered yes above, how satisfied were you with the reason given for the delay?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied

 

Q2. How satisfied were you with the quality and clarity of CCEA's final response?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied

 

Q3. If CCEA was unable to provide the information requested how satisfied were you with the explanation given?
Very Dissatisfied Dissatisfied Satisfied Very Satisfied

 

Q4. In dealing with all aspects of your Request for Information did you feel that CCEA staff were polite?
Yes No

 

If you wish to provide any general comments or further information in respect of any of the answers above please comment below: