CCEA: Moving Forward
Friday 19 June 2009
As part of its commitment to improving customer service, CCEA has carried out our tenth annual Customer Survey.
This research allows us to identify if there are service areas where we are falling below or indeed exceeding the levels you expect across Primary, Post Primary and FE areas.
Principals, Heads of Department, Examination Officers and Directors are asked to complete a questionnaire indicating satisfaction across a wide variety of areas and how important each area is to their centre.
We are happy to say that generally satisfaction levels are extremely high but we know there is always room for improvement. From the survey results we identified a number of areas for improvement. An Improvement Action Plan has been created outlining changes which have already taken place and continuous improvements to be made.
Click on the following links for details:
Primary ResultsPDF, 29K
Post Primary ResultsPDF, 28K
Improvement Action Plan 08-09PDF, 56K
Congratulations…
You may remember that those who returned the completed surveys were entered into a prize draw... We would like to extend our warmest congratulations to:
- Primary: Jill Funston - Vice Principal, Omagh County Primary School
- Post-Primary: Jack Price - Examinations Officer, Down High School
- FE: Jackie Kenny - Senior Examinations Officer, Belfast Metropolitan College
Thank you to our winners for completing the 2008 Customer Survey and to all schools and centres that did the same!
If you have a query concerning the 2008 Customer Survey, please contact
Joanne Schofield, Marketing and Communications Executive on Tel: (028) 9026 1200 Ext: 2441 or email: jschofield@ccea.org.uk
